How is iDBQuery used by MSPs and IT service providers?
Managed service providers use iDBQuery to ask plain-language questions across ticketing, PSA, RMM and billing data, getting cited answers in seconds without SQL. It builds one live model across your PSA and spreadsheets so teams track SLA, ticket volume and client profitability without a data team.
MSPs run a PSA, RMM and ticketing system plus billing and contract data, and pulling client-level insight from them is tedious. iDBQuery unifies them into one live model so service and account managers ask plain-language questions and get a cited answer.
Common questions:
- What is ticket volume, resolution time and SLA compliance by client and engineer?
- Which clients are most and least profitable after labour and licence costs?
- Show recurring revenue (MRR) and churn by client and service tier.
- Where are we breaching SLAs, and what are the top recurring issues?
- Which engineers are over- or under-utilised?
iDBQuery connects the PSA database, ticketing exports and billing spreadsheets together with no pipeline, joins them, and cites each figure to source, so client QBRs and service reports are trustworthy. It builds dashboards for service reviews, and the Analyst agent can investigate a spike in tickets on its own.
Deployment is flexible: cloud, your own VPC, or the Desktop app with query-in-place to keep client and operational data local. The differentiator over generic BI is that a lean MSP team gets instant, client-level answers on SLA, volume and profitability across every system at once, each number traceable back to source.
Updated 2026-06-22